Our Client Results / EHR Consulting
Medical Advantage Helps a Primary Care Practice Optimize its EHR
Results
After working with Medical Advantage, the primary care practice experienced:
Increased
Overall satisfaction with streamlined templates and a more effective EHR
Strengthened
Patient satisfaction with faster visits, less wait time, and improved quality of care
Improved
Quality scores and program performance
Increased
10%
Payer reimbursements
Overview
With the continuing reliance on technology at the point of care, this single location 11-provider primary care practice lacked the resources required to fully optimize their electronic health record and practice management systems.
Challenges
Having overly complicated EHR interfaces contributed to inefficiencies and a plethora of other issues for staff and patients. Common pain points included:
Staff frustration due to frustrating workflows
Inaccurate reporting and low reimbursement
Counterintuitive patient portals that discourage patient engagement
Our Solutions
The single location 11-provider primary care practice struggled with high staff turnover, a dwindling clientele and low reimbursement rates. Working with the practice to determine their issues and key goals, Medical Advantage developed a plan to turn things around.
EHR optimization, including improved templates and modified alerts
Updated EHR staff training to ensure best practices and appropriate workflows
Automated billing and reporting and improved workflow to increase collection rates
“Ever since Medical Advantage helped tailor our EHR interface to be less confusing and more intuitive, our practice is running much more efficiently. Our physicians are happier and more productive now that they’re spending less time on documentation, and more time with patients.”
OFFICE MANAGER
Medical Advantage Can Help
Medical Advantage is an innovator in healthcare. Our years of experience, data driven strategies and in person approach drive change, improve outcomes, and maximize ROI. Our team has the expertise to provide customized, actionable solutions to decrease the cost of care and improve quality for your practice.
